Need for speed
What a cool tool Firebug is. It lets you get under the covers of web pages, to see what is going on. One feature is the ability to measure the page size and that of individual components on the...
View Article“Let’s pretend” user testing
How do you test the usability of the software you’ve built? At one end of the scale you could run full usability tests with a sample of users, given them a scenario and let them loose, trying to...
View ArticleInnovation and the idea approval index
I’ve written in the past about organisations setting up test and learn capabilities, and how languages such as Ruby on Rails make this so much easier. Sadly, even with the best will in the world it is...
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How are you managing the change?
To the development team ‘change’ relates to scope and requirements within the project, but change runs far deeper than that. A question that I am often asked is how do you manage business change on...
View ArticleTest Driven Design
I recently worked with a client where one of our deliverables were wireframes that illustrated how pages would be laid out and how the UI would work. We were quite pleased with the results, there was...
View ArticleJust ignore what they say
What customers say they like and how they behave are not the same thing. Don’t always trust what you are told, use data and real insights to drive decisions that have major commercial implications. So...
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Are you prepared for the dip?
So you are refreshing or rebuilding your website. You are introducing new functionality and features, and sweeping away the old. You’ve done usability testing of your new concepts and the results are...
View ArticleHey usability dude, join the devs (Usability rant part 3)
The last couple of posts here and here have been critical of boutique usability companies that offer user testing services. In the final part of my rant, here’s an alternative approach. Seed into the...
View ArticleIT chalta hai
“Hearing the words ‘I LOVE this…’ from a client is a magical thing” So tweeted Graham Smith. Now how often does “the business” say that that to IT? Rarely I guess. Why is that? Why doesn’t...
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